Privacy Policy for Compass Carpets
At Compass Carpets, we are committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you interact with our online platform, purchase our premium carpet products, or use our custom carpet installation, repair, and cleaning services.
1. Information We Collect
We collect various types of information to provide and improve our services to you.
- Personal Identification Information: This includes details such as your name, email address, postal address, and contact number. We collect this when you make an inquiry, request a quote, place an order, or schedule a service.
- Transaction Information: Details related to purchases you make through our site, including product selected, installation details, and payment specifics (though we do not store full payment card details on our servers).
- Technical Data: Information about your device and how you interact with our online platform, such as your IP address, browser type, operating system, referral sources, and pages viewed. This data helps us improve site functionality.
- Communication Data: Records of your communications with us, including emails and messages sent via our contact forms.
2. How We Use Your Information
Your information is used for various purposes to deliver our services effectively:
- To Provide Services: Fulfilling your orders for carpets, arranging custom installations, scheduling repairs, and managing cleaning services.
- Customer Support: Responding to your inquiries, providing assistance, and resolving issues.
- Communication: Sending you updates about your orders, service appointments, and relevant information about our products and offers (where you have consented).
- Improvement of Services: Analyzing usage patterns to enhance our website, products, and services.
- Marketing: With your explicit consent, we may send you promotional materials about new products, services, or special offers.
- Legal Compliance: Complying with legal obligations, resolving disputes, and enforcing our agreements.
3. Sharing Your Information
We do not sell your personal data to third parties. Your information may be shared in the following limited circumstances:
- Service Providers: With trusted third-party service providers who assist us in operating our business, such as payment processors, delivery companies for product shipments, and IT support. These providers are obligated to protect your information and use it only for the purposes for which it was shared.
- Legal Requirements: When required by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, your data may be transferred to the new entity.
4. Data Security
We implement appropriate technical and organizational security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. We regularly review our security procedures to ensure the highest level of protection.
5. Your Data Protection Rights
Under data protection laws, including GDPR, you have several rights regarding your personal data:
- Right to Access: You have the right to request a copy of the personal data we hold about you.
- Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data.
- Right to Erasure (Right to Be Forgotten): You have the right to request the deletion of your personal data under certain conditions.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
- Right to Object to Processing: You have the right to object to our processing of your personal data under certain conditions.
- Right to Data Portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.
- Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the details provided below.
6. Cookies
Our online platform uses cookies to enhance your browsing experience, analyze site traffic, and for marketing purposes. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.
7. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our data handling practices, please contact us:
- Compass Carpets
- L28054, UK
- UK
- United Kingdom